Complaint Handling Process
We know that sometimes things do not go the way they should.
At Ian Weigh Toyota, we are committed to providing excellent customer service however we understand that there may be occasions where we just do not get it right. When these situations arise, our team are committed to addressing all complaints promptly & professionally.
How to make a complaint?
Emma Terry
Customer Relations Manager (07) 4924 5251
Before contacting us, we will need your help to provide some information so we can assist you:
Personal details
Including your name, address, phone number and email.
Vehicle Identification
Age and kilometres travelled. Vehicle Identification Number (VIN) and/or registration number.
Complaint Details
Please include as much information as possible about your complaint.
Once we have received your complaint we will:
1) Acknowledge it within one (1) business day,
2) Advise you of an indicative timeframe in which you can expect an outcome,
3) Gather information, engage relevant departments and conduct an investigation into your complaint,
4) Lastly we will advise the outcome of your complaint and any further steps if required.
Ian Weigh Toyota always has our customers rights in mind in accordance to the Australian Consumer Law when investigating any complaint. For further information on your rights, please contact:
QLD Office of Fair Trading
or seek independent legal advice
We also recommend reviewing the information provided by the ACCC for more information on your consumer rights.
Do you have any other enquiries?
Alternatively contact us using the form below.