Ian Weigh Toyota

Call Rockhampton: (07) 4924 5200
Call Yeppoon: (07) 4925 5555

Ian Weigh Toyota

Complaint Handling Process

At Ian Weigh Toyota, we are committed to providing excellent customer service however we understand that there may be occasions where we just do not get it right. When these situations arise, our team are committed to addressing all complaints promptly & professionally.

Acknowledgement of your complaint will be made within 1 business day. Communication will be regular throughout the investigation process so you are aware of each step along the way.

Once our investigation is complete, we will advise you of the outcome. Ian Weigh Toyota always has our customers rights in mind in accordance to the Australian Consumer Law when investigating any complaint.

For further information on your rights, please visit https://www.accc.gov.au.

How to make a complaint

Emma Terry

Customer Relations Manager

(07) 4924 5251