Career Opportunities in the Motor Industry

ABOUT US

Ian Weigh Toyota is a privately owned Company with its head office in Rockhampton, Central Queensland.  Career Opportunities can be currently offered in Rockhampton or in Yeppoon; however, this company has a network of related entities which also operate motor dealerships throughout Queensland.   

STAFFING LEVELS

As at December of 2011 the staffing levels consisted of 120 Fulltime plus 20 Casual employees.  Rockhampton Dealership has around 100 whilst Yeppoon Dealership employees the remaining 20. 

DEPARTMENTS

CAREER OPPORTUNITIES

FINANCIAL CONTROL TEAM

Referred to as “the engine room”, the Financial Control Team are responsible for all of the transaction proces sing culminating in financial reporting for the various business entities involved in the operation.   There are many diverse roles with a range of academic skill levels.   Excellent process fully computerised and comprehensive training modules give staff within this team get a great range of diversity within their roles. 

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INFORMATION TECHNOLOGY & MARKETING

With both dealerships, Rockhampton & Yeppoon being heavily reliant upon technological support it is paramount we have highly skilled persons manning this vital facet of the business.  Our IT & C staff are capable of installation, programming, maintenance and upgrading as necessary to keep this business at the leading edge of technological change. 

Closely connected is our Marketing and Public Relations staff that ensures that Ian Weigh Toyota is at all times professionally identifie d within the community.   From event organising, both community and corporate to website maintenance, media creative and placement and database control this role draws heavily on not only artistic ability but also planning, communication and organisational skills.  

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COMMUNICATIONS HUB

As the name suggests the Hub controls most of the communication into the dealerships.  On average the team handles approximately 300 inward telephone calls per day; they also manage all inward emails & general mail. 

In addition the Hub is the control center for the majority of vehicle service bookings.  They carry out custom er service surveys for various departments and also do reminder calls to customers when their vehicles are due for servicing.    Ian Weigh Toyota Customer First attitude is fully engaged with all staff working in the Hub.  The roles require professional elocution and the ability to multi task.   Training is ongoing to ensure all these staff are up to date on every facet of the dealership.  Having our customers attended to professionally with every telephone or email enquiry is a key performance indicator for these roles. 

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VEHICLE SALES DEPARTMENTS

Product knowledge, Customer First Focus & Professional acumen is required to be a successful Sales Consultant.  The Vehicle Sales Departments are staffed with Sales Consultants and managed by Sales Supervisors or Sales Managers.  Once experience is gained on the front line of selling vehicles the normal career path is Sales Supervising or Management.  These supervisory or management roles require a solid grasp on the processes of selling, together with the ability to pass on knowledge via staff training and more importantly the drive to mentor and lead a team. 

Of course, backing up the Vehicle Sales Departments on the inventory front are our Vehicle Stock Controllers.  The key skill is logistics for hundreds of vehicles to ensure efficient flow of quality stock is always available.  This coupled with good communication skills between factory, other dealerships, wholesale suppliers and staff make Ian Weigh Stock Controllers some of the best in Australia.  

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PARTS DEPARTMENT

Within this department there are two main roles; Parts Interpreter & Warehousing.   For Parts Interpreting, to a degree you will need to have an interest in the mechanics of a vehicle as the majority of the role is having the ability to locate the correct component, identify this with a part number and procure this for your client.   Well over $1million in parts & accessories flow through the warehouse each month.  The majority of these parts will be genuine and sourced from the Toyota factory.   A good Parts Interpreter focuses on Customer Service and has at all times, accuracy first and foremost key to their performance.   If a customer purchases a part they want the right part the first time.  Fast, efficient and accurate service makes for Happy Customers and Repeat Customers. 

Within the warehouse your main strength will be the ability to follow process, understand part numbers and location detail and to meet deadlines with no exception.    It is a fast paced work environment that at times can be physically demanding.  If you like keeping check of inventory, are fast but efficient and a neat and tidy person when going about your tasks, then warehousing will be a perfect fit. 

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SERVICE DEPARTMENT- Front Reception

These roles, without in-depth training would be the most demanding roles within a dealership environment.   Prior to commencing with Service Front Reception full Customer Handling Training is undertaken.  This coupled with Product and Process Training equips our Service Advisors to handle just about any servicing enquiry they are given.   Knowledge, Empathy & Compassion is the key skill & quality of our Service Adviso rs.   Within the role you will be in charge of your Customers vehicle from when the Customer drops it off to when they collect it either later in the day or otherwise.   Therefore, communication & good listening ability is paramount.  Understanding exactly what your customer needs, relaying that accurately and monitoring the progress for a timely return to the customer is all it takes to be good at this role.  

Backing up our Service Advisors are data processors.  These staff carry out the data input and work closely with the team to ensure the work flows smoothly and on time.   Also assisting the front reception staff are our Courtesy Drivers.   Of course you will need to be a safe, law abiding driver who loves chatting with people.  The ability to work within a strict timetable is also important as customers need to be able to rely on our courtesy drop off and pick up services to work in with their schedules.  

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SERVICE DEPARTMENT- Workshop & Fitment

It goes without saying that if you want to work within our Service Workshops you have to hold a passion for vehicle mechanics.  Our workshops encourage both male and females for this career choice.  We have many females currently as fully qualified technicians and either as school based or trade apprentices.

Motor Technicians are groomed from the outset to be the very best at their role.  Quality workmanship is a non-negotiable standard that is trained into our staff.  Our workshops are designed for general schedule servicing throug h to major overhauls or replacements.  Training is delivered over and above that of the technical trade based colleges.  We have a Master Diagnostic Technician with several decades of experience who is in charge of our training programs.  Each and every apprentice, Fitter or Technician will receive one on one training and this training is monitored closely to ensure the end results are achieved. 

We also have a complex accessory fitment workshop which specialises in 4WD Off Road and Mine Site fit outs.   We encourage apprentices to consider this specialty field as its diversity of tasks can be extremely rewarding.  All of our Fitment Team is tracked to ensure they hold a Trade Based Certificate.

Career paths for the Service  & Fitment Workshops lead to Team Leaders, Workshop Controlling, Quality Controllers, Technical Trainers & Management just to mention a few. 

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Pre Delivery & Detailing

With each New Vehicle that arrives at the Dealership from either the Factory or another Dealership it is the Pre Delivery & Detailing Departments role to bring the vehicle up to Showroom Presentation Standards.  This involves removing transportation protective wraps, washing and detailing.  The staff also carries out a number of quality checks some of which are to ensure the vehicle’s audio panels are prepped for our region. 

Staff looking to work within this area of the dealership predominately have a passion for vehicle presentation.  An eye for detail, attention to quality workmanship and a sense of pride also reign supreme within the characteristics of these employees.   The work does require a drivers license and a good driving record as driving, in sometimes tight areas is part of the role and some of the vehicles being worked upon are well over the $100,000 price tag.

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Window Tint & Car Care

This is a career path that is unique and once trained and qualified few are often ever unemployed. 

It involves the obvious, window tinting of vehicles but with Ian Weigh Toyota this does at times extend to residential and commercial window tinting.   We also have dedicated bays for the application of Car Care products.   Vinyl, Leather and Fabric internal protective products together with exterior paint protection products are all applied by our qualified Car Care Technicians.    Attention to detail is one aptitude you will n eed to be able to carry out any of these roles.   There is no room for hap hazard workmanship or a ‘she’ll be right’ attitude.  We use only quality product and accept only quality workmanship.   Full training is provided by one of our Accredited Training Staff.   With over a decade of experience in the field our Trainer will guide each staff member through a rigorous training program with visits to metropolitan suppliers as part of the product training schedule. 

If you’re looking for a career that is different, interesting and based in the motor industry then this is an area you may want to look into.

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Customer Relations

Not to be mistaken for Public Relations which is more marketing orientated, this role is centered purely on looking after our reputation in the eyes of our Customers.   Our role here at Ian Weigh Toyota is a fulltime role that focuses every day on addressing any issues that arise where a customer is not completely satisfied with the product or services they have received from us.   Keep in mind not every communication in this regard is ‘an issue’, a lot of the time the communication is to say how happy they are and that we are doing a good job. 

A deep seated ability to put yourself in other’s shoes [have empathy] is a key ingredient to being able to decipher and resolve customer issues.  Being able to discard the emotion and identify the root cause of the issue quickly requires good listening, investigative and analytical skills.  I suppose you have to have a bit of a detective mindset to be really good at this role as sometimes the issue can present as a little obscure.   

Being a good networking also assists in this role.   Good customer service has to be delivered by every staff member day in day out.  It is the Customer Relations Manager role to ensure all staff are trained in customer handling and understand and are engaged in delivering the best service all of the time.   In our industry the competition for market share is tough.  We must be at the top of our game all of the time and this means excellent customer service, coupled with quality product.   We want our customers to come back to us time and time again and we want our customers to recommend Ian Weigh Toyota to family and friends. 

This is an extremely rewarding role that doesn’t require any academic qualifications just an understanding personality with a desire to ensure customers are getting the attention they deserve.

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